How To Fix Microsoft Rewards Not Working

I’ve been using Microsoft Rewards almost as long as I’ve been Googling things—okay, maybe not that long, but long enough to know when it stops working, it’s a real bummer.

You log in, do your daily searches or complete those fun little quizzes, and expect your points to stack up. Then suddenly… nothing. No points. No streaks. Just confusion.

Fixing Microsoft Rewards when it’s acting up matters for a few reasons. First, those points aren’t just numbers—they turn into gift cards, donations, Xbox extras, even Game Pass time.

If the system glitches, I lose out on those perks. Second, it’s frustrating to do the work and feel like it doesn’t count.

Third, knowing how to troubleshoot builds confidence—I feel like I own the process, not the other way around.

In this article, I’m taking you step by step through how I’d fix “Microsoft Rewards not working.” I keep it simple, direct, and real.

Let’s get that dashboard working right again, so your clicks and searches earn what they deserve.

How I Fix Microsoft Rewards When It’s Not Working

Here’s my process, in order. You can try each step, see what works, and move on if needed:

Check your account status

I make sure I’m signed in with the correct Microsoft account, and look at my Rewards dashboard to confirm I’m earning—or not.

Sometimes, even being in “Give Mode” (a setting that turns earned points into donations) can mess with what you see

Restart and refresh

I close the browser, restart my device (or even the router). Then I sign in again and recheck. It sounds basic, but surprisingly often that resets things

Clear cache, cookies, or go incognito

I cleared the browser cache and cookies. Or I just open an incognito/private window and sign in there. Very often, that fixes display issues without me even noticing why

Try a different browser or device

If I’m using Edge on desktop, maybe I switch to Chrome or mobile. If that works, I know it’s local, not in the Rewards system

Disable VPNs or Extensions

VPNs or ad-blockers can disrupt how Microsoft tracks your activity. I turn them off, disable browser extensions, or test on a clean session

Wait—it might be a temporary glitch

Sometimes points stop tracking but come back later—honestly, the system catches up overnight sometimes. If I still don’t see updates after a few hours, I move on.

Check for known outages or widespread issues

I look at official Microsoft support forums.

Recently, Microsoft confirmed (August 8, 2025) an issue affecting points not being logged, especially on consoles, and said they’re working on a fix. If it’s that kind of problem, there’s nothing for me to do but wait.

Reach out to Microsoft Rewards Support

If none of the above work, I submit a support request via rewards.bing.com/support. I explain what I’ve already tried, and hope they respond with personalized help

Real User Experience from Reddit

Real people describe what’s happening:

“Clearing cache or doing a re-sign in usually helps.”
— r/MicrosoftRewards Reddit

“Sometimes I get points, sometimes I don’t even if I wait… tried different browsers and devices, same crap on all of them.”
— r/MicrosoftRewards Reddit

This tells me the issue can be inconsistent, and that the simple steps (#2-#5) often do the trick.

FAQs

Why am I not earning points even after completing daily tasks or searches?

Common causes: You’re not signed in, your cache isn’t syncing, you’re using Give Mode, or you’ve hit the daily limit. It may also be a regional mismatch or automated detection

I can’t redeem my points—what gives?

It may be due to using a VPN, a VoIP phone number, account restrictions, or region mismatch. Check your phone number, disable VPNs, and verify your account settings

My streak or points reset—why?

This can happen if you miss daily tasks, sign in from a different time zone (affecting daily reset), or use a different device/account. Also, being in Give Mode or using VPN can cause resets

Should I contact Microsoft Support directly?

Yes—especially if you’ve tried everything else. Explain what steps you’ve taken, list devices and browsers tested, and ask if there’s a known system issue

Helpful Links

• Microsoft Rewards Support – rewards.bing.com/support (to file a ticket) Microsoft Learn

• Learn about Give Mode, earning limits, and earning sources – support.microsoft.com article explains how points work, why streaks reset, device/account concerns, Microsoft Support

• Microsoft announced a bug with some accounts, and a fix was deployed. The Sun article notes an issue in January 2025, a bug affecting suspensions, and some users are still waiting

Conclusion

Fixing Microsoft Rewards when it stops working boils down to a few simple, solid steps: restart, clear browser data, try different browsers or devices, disable VPNs, and be patient. Often, the simplest action helps.

And if all else fails, it might not be me—it might be the system. That’s when contacting support or waiting for a fix is the right move.

I’ve walked through what I do when Rewards stops tracking searches, won’t award points, or refuses to let me redeem. I keep it direct, honest, and casual—because no one likes jargon or fluff, especially when you’re trying to get stuff done.

So tell me: have you tried these steps already? What’s worked—or not—for you?