How to Fix Microsoft Rewards Not Showing on Xbox

If you’ve logged into your Xbox expecting to grab a few Microsoft Rewards points—only to find that they’re missing or not updating—you’re definitely not alone.

Microsoft Rewards is one of those small but satisfying programs that makes gaming feel even more rewarding.

You play, you earn points, and eventually, you trade those points for gift cards, Game Pass time, or other perks. But when those points suddenly stop showing up or your progress freezes, it can be frustrating.

I’ve been there too, and after troubleshooting this issue a few times, I’ve gathered the most reliable fixes and explanations for what’s really going on. So, let’s go step by step and get your Microsoft Rewards back on track.

Why Microsoft Rewards Might Not Show on Xbox

Before jumping into fixes, it’s worth understanding why this happens in the first place. Microsoft Rewards is tied to your Xbox account and region, and it relies on both your Xbox Live connection and the Microsoft Rewards backend service.

So when something breaks between those connections, your points or activities might not show up correctly.

Here are the most common reasons:

• Account Sync Issues – You might be signed into the wrong account or your console isn’t syncing properly with Microsoft’s servers.

• Service Outages – Microsoft Rewards services sometimes go down temporarily.

• Region Restrictions – Not every country supports Microsoft Rewards on Xbox.

• App Glitches or Cache Errors – Like any app, the Rewards interface can bug out or fail to refresh properly.

• Recent System Updates – After an update, certain background permissions or data syncs may get interrupted.

The good news? Most of these issues are fixable without much effort.

Step-by-Step Fixes for Microsoft Rewards Not Showing on Xbox

Let’s walk through the practical ways to fix the problem, starting from the simplest to the more advanced ones.

1. Check Microsoft Rewards Service Status

Sometimes, the issue isn’t on your end at all.

Head to https://support.xbox.com/status or search “Xbox service status” on Google. Look specifically for Microsoft Rewards under the Xbox section.

If there’s an outage or maintenance going on, you’ll just have to wait until it’s resolved. Microsoft usually fixes these fairly quickly.

2. Restart Your Xbox Console

I know it sounds basic, but it really does solve a lot of sync issues. Here’s how to do it properly:

• Hold the Xbox button on your console for 10 seconds until it turns off.

• Unplug it for about 30 seconds.

• Plug it back in and restart.

Once your console is back on, open the Microsoft Rewards app again and check if your points and progress are visible.

3. Sign Out and Sign Back In

Your Xbox account might not be syncing correctly with the Rewards program.
Try signing out and signing back in:

• Press the Xbox button on your controller.

• Go to Profile & system → Settings → Account → Sign-out.

• Then sign back in with the same Microsoft account linked to your Rewards.

It’s easy to accidentally be logged into a secondary account, especially if multiple profiles exist on your console.

Double-check that you’re using the one connected to your Rewards account (you can confirm this by visiting rewards.microsoft.com on a browser).

4. Open Microsoft Rewards via Browser

Sometimes the Xbox Rewards app fails to refresh or sync correctly. Try accessing your account through a web browser:

• Visit rewards.microsoft.com.

• Log in using the same Xbox account.

• Check if your points and activities are visible there.

If they show up on the website but not on your Xbox, the issue is likely with the app itself—not your account.

5. Clear Cache and Restart the Microsoft Rewards App

Here’s how you can “reset” the app on your console:

• Highlight the Microsoft Rewards app on your Xbox home screen.

• Press the Menu button on your controller (the one with three lines).

• Select Quit to completely close it.

• Wait a few seconds, then reopen it.

If it still doesn’t work, try uninstalling and reinstalling the app. This will refresh all background data and connections.

6. Check Your Region Settings

Microsoft Rewards isn’t available in all countries, and your Xbox region setting might be affecting access.
To check or change it:

• Go to Settings → System → Language & location.

• Make sure your location matches a supported Rewards region (like the U.S., U.K., or Canada).

If you recently moved or changed your region, your Rewards dashboard might temporarily disappear until the system re-syncs.

7. Make Sure You’re Connected to Xbox Live

Your console needs to stay online to sync your Rewards data. Go to:

• Settings → General → Network settings.

• Check your network status and ensure it says “Connected.”

If there’s an issue, you might need to restart your router or switch to a wired connection for stability.

8. Check for Xbox System Updates

Sometimes, Rewards visibility problems are linked to outdated system software.
To check for updates:

• Go to Settings → System → Updates.

• If an update is available, download and install it.

Once your console restarts, open the Rewards app again.

9. Contact Microsoft Support

If none of the above steps work, it might be time to contact Microsoft Rewards Support directly.
Visit https://support.microsoft.com/rewards and describe your issue. Include your Xbox Gamertag and a screenshot if possible.

They can check for backend issues or account-specific restrictions that you can’t see on your end.

Extra Tip: Keep Your Streak Alive

One of the most frustrating parts of this glitch is losing your daily or weekly streaks on Microsoft Rewards.

If your app isn’t showing up but you’re worried about losing progress, log into your account on a mobile browser or PC and complete your daily set there. This keeps your streak alive until the Xbox version updates again.

FAQs

Why did my Microsoft Rewards disappear after an Xbox update?

Sometimes after a system update, certain cached data or permissions reset. Restarting or reinstalling the Microsoft Rewards app usually fixes this.

Can I lose my points if they’re not showing?

No. Your points are tied to your Microsoft account, not your console. Even if you can’t see them temporarily, they’re still stored in your online account.

Is Microsoft Rewards available in every country?

Not yet. Microsoft Rewards is supported in select regions. You can check if your country is supported at rewards.microsoft.com.

Why is the Rewards app crashing or not opening?

This can happen due to temporary data corruption. Try quitting the app, clearing the cache, or reinstalling it.

Can multiple Xbox users earn rewards on the same console?

Yes, but each person must sign in with their own Microsoft account. Rewards are tracked individually.

Final Thoughts

Microsoft Rewards is one of those underrated features that can really add value to your Xbox experience.

Earning points just for playing games, completing Game Pass quests, or checking in daily is a fun way to make your time on Xbox more rewarding—literally.

If your Rewards aren’t showing up, it’s almost always a temporary glitch or sync issue. A quick restart, app refresh, or sign-in check usually gets things working again.

I’d love to hear your thoughts—have you ever had problems with Microsoft Rewards not showing up, and if so, what fixed it for you?