How To Welcome Your Airbnb Guests

Introduction.

When someone books your Airbnb, it’s more than just a transaction; it’s the start of their experience in a new city, and you’re the one who sets the tone.

With so many options available, a little thoughtfulness in how you welcome your guests can make the difference between a good stay and a fantastic one they’ll rave about.

In this guide, I’ll walk you through everything you need to know to make that first impression count. I’ll cover preparation tips, in-person vs. remote check-in, welcome packages, and even small touches that show you care.

And don’t worry—I’ll keep it all straightforward and practical, with pros, cons, and an FAQ to answer common questions. Let’s get started.

How Do I Welcome My Airbnb Guests?

1. Prepare the Space Thoughtfully.

Before the guests even arrive, there are a few essentials to ensure your place feels inviting:

Cleanliness: A clean space isn’t just expected; it’s essential. Make sure the whole space—from bathrooms to bed linens—is spotless. A survey by Airbnb found that cleanliness is the top reason for positive reviews.
Stock Up on Basics: Things like fresh towels, extra blankets, and essential toiletries are must-haves. Think about what you’d appreciate if you were staying there.
Personal Touches: Adding a local map, guidebook, or even a few small snacks can give your guests a warm feeling right when they walk in. It shows you’re thinking about their experience beyond just providing a bed.

2. Craft a Friendly Pre-Arrival Message.

A pre-arrival message lets guests know you’re excited to have them and are prepared for their stay. This message could include:

A warm welcome and any specifics about the check-in process.
Details about local amenities or highlights they might enjoy.
Your contact information in case they need help.

A quick message around 24 hours before their arrival can also clarify check-in instructions, answer any last-minute questions, and help them feel they have support right when they arrive.

3. Offer a Smooth Check-In Process.

Your guests’ first moments at your Airbnb set the tone, so make check-in as smooth as possible.

In-Person Check-In: If you can, meeting guests in person can add a personal touch, help answer their questions, and make them feel welcome right away. This works well if you live nearby and have time to do it.
Self Check-In: If you’re using a lockbox or smart lock, make sure the instructions are simple and clear. Send photos or video instructions if needed.

Each method has its pros and cons. An in-person check-in gives a friendly, personal touch but requires more coordination. A self-check-in is flexible for both you and your guests, especially for late arrivals, but lacks that personal welcome.

4. Provide a Welcome Package.

A welcome package doesn’t have to be over-the-top or expensive, but it’s a simple way to show thoughtfulness. A few ideas include:

Snacks or Beverages: Local treats, fresh coffee, or a few bottles of water can help guests settle in.
Local Guide: A list of nearby restaurants, grocery stores, and attractions can be incredibly helpful. You can also add a few of your favourite spots, as personal recommendations go a long way.
Small Amenities: Consider adding small but thoughtful items like toiletries, earplugs, or a USB charger, especially if these are things they might not have packed.

5. Check In With Guests (Subtly) After Arrival.

Once guests have settled in, a quick check-in message to make sure everything is alright can show that you’re attentive without being overbearing. It could be a simple, “Hope everything’s going well with the stay. Let me know if you need anything!”

This message assures guests that help is available if needed but also lets them enjoy the space on their terms.

6. Personalize the Goodbye.

When guests are about to leave, a quick goodbye message can leave them with a positive final impression.

You can also use this opportunity to ask them for a review or offer to write one for them if they’re also hosts.

This gesture can go a long way in building goodwill and encouraging them to return or recommend your place to friends.

Pros and Cons of Different Hosting Approaches

In-Person Check-In

Pros: Adds a personal touch, allows you to address any immediate questions, and gives a memorable start to their stay.
Cons: Requires more coordination and may not be feasible for late arrivals or hosts with tight schedules.

Self Check-In

Pros: Offers guests flexibility to arrive whenever it’s convenient, and it’s easy to manage.
Cons: Lacks the personal connection and may leave guests with unanswered questions if instructions are unclear.

Welcome Packages

Pros: Can make guests feel valued and welcome; small touches often lead to higher ratings.
Cons: There are some costs involved, and not all guests might use these items.

FAQ

Q: Should I always meet guests in person?

Meeting guests in person is nice if you can, but it’s not a must. Many guests prefer a hassle-free, self-check-in experience, especially if they’re arriving late. If you’re available, though, an in-person welcome can definitely add a memorable touch.

Q: How do I handle early check-ins or late check-outs?

Set clear policies around check-in and check-out times in your listing. If you can, be flexible on a case-by-case basis, especially if no one else is checking in right after them. If it’s not possible, consider providing luggage storage information in your guide.

Q: What should I include in a welcome package?

Think small but thoughtful: snacks, bottled water, coffee, tea, toiletries, and a local guide with restaurant recommendations. You don’t have to break the bank—just a few items that say, “I thought about your comfort.”

Q: How soon should I ask for a review?

A simple follow-up message right after checkout can do the trick. Thank your guests and gently remind them that their feedback is appreciated. If it feels natural, you can also mention that a positive review helps your listing stand out.