Lead generation has been a subject of the question for so many online businesses.
In the present age of information overload, it is becoming a very difficult task to grasp the attention of prospective customers for our online businesses.
Information popping out from Gadgets like smartphones, emails, and social media platforms have made it a challenge for brands to reach out to their customers through the use of one strategy.
Here is an article I wrote about lead generation and I think it would be needful for you at this point of coming across this post especially if you are an SEO expert or an online expert.
In the article mentioned above, I made mention of various lead generation strategy and among all, I mentioned the use of chatbots in the final paragraph.
This article is going to go deep and very elaborate on the better understanding and the use of Chatbots.
What Is a ChatBot ?.
A chatbot is an artificial intelligence software invented to simulate human communications in original language (written or spoken) via a digital interface, e.g. a messaging app.
Why You Should Make Use Of a ChatBot.
Chatbots have been undeniably a promising trend in the eCommerce business circle for a reason – a faster and more engaging customer service intervention.
There are many benefits to using a live chat WordPress plugin. Here are some very few benefits you start to enjoy when you employ the use of chatbots.
1. Chatbots Work Outside Normal Operating Hours.
We are humans and we cannot stay awake at all times. Chatbots, contrary to customer service representatives, don’t mind the daytime or a timezone.
A chatbot is designed to work 24/7 and 7 days a week, no matter what time your customers lands on your business, they will still find someone to respond to their needs.
2. Chatbots Make Websites Easy to Navigate.
Going through a company’s site is probably the first step in familiarizing with the brand that will determine whether a visitor will find the information they were looking for, Prospective customers seek more details other than your pretty user interface.
Pages like FAQs and terms and conditions become hard to navigate without proper guidance. This can, however, be made possible and easier with the integration of chatbots.
3. Online Chatbots Automate FAQ
When prospective customers arrive at your website, they have more and more questions popping up their minds and one very easier way to automate this flow is the use of chatbots.
Lack of essential information (e.g. shipping costs, acceptable forms of payment, the estimated time of arrival) on an online business website is the driving factor for numerous buyers to empty the carts and leave the store. Permanently, most likely.
With answer buttons being displayed in the interface, visitors will no longer be obliged to wander around the website in search of information necessary for the transaction completion as the answers to the questions they seek will be laid in front of them.
4. Online Chatbots Collect Data during the Conversation.
You don’t have to worry in excess if you are finding it hard to build leads.
There are two sides to lead capture forms.
one way is to integrate forms on your website or even send follow up blog posts and articles.
On the other hand, customers hate filling out online forms. The Manifest study has shown that over 80% of the respondents abandoned at least one online form mainly for two reasons: security concerns (29%) and a long-form procedure (27%).
You can skip the above steps and get leads faster by integrating chatbots using A chatbot can save you a lot of time generating Leads.
5. Create a quick and easy connection between you and your visitors.
Creating a very quick connection with your website visitors has been made very easy with the use of a chatbot.
You no longer need a customs form or a pop up because prospective visitors feel more comfortable conversing with a lively personality.
Requirements Needed To Make Use Of A ChatBot.
Chatbots are automated software and cannot stand on their own, they need to be added alongside your online structure.
Here are the basic requirement needed to make use of a chatbot.
A chatbot cannot live on its own, you have to integrate it alongside an existing structure to help facilitate the harvest of leads. A website is a must tool to have when thinking of using a chatbot. Chatbots can live on each page of your website or blog.
You can click the link to learn how to create a website or a blog.
2. Little or No Coding Skills.
ChatBots are mostly third party software and needed to be integrated into an existing architecture which requires a little tweaking.
Although most chatbot companies support you both for developers and non-developers follow up.
If You are familiar with the use of content management systems like WordPress, there are third party plugins to help you get started.
If you are interested in learning how to code, then here is an article I recommend you read to get started.
List Of Chatbot Softwares You Should Know.
There is a very long list of third-party chatbot software that provides support and tools needed to make your online platform a success, below is a very list of handpicked ones used and tested by me in recent times.
Tidio is a communicator for companies that have live messages, chatbots, messengers, and e-mails in one location.
This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time
some of the incredible features that it comes with includes; Real-time chat, Customizable chat widget, Colour customization, Full customer details, Real-time message preview, CRM integrations, Help desk integrations, Email marketing integrations, Automated messages, Event-triggered actions, Live chat, email, and Facebook Messenger integration.
TRY IT NOW – Tidio.com
Tawk. to is live chat support & messaging application that focuses on successful communication between businesses and their customers.
The platform allows you to reach your customers directly from your website, mobile app, or a customized page
Tawk. to is a live chat app that lets you monitor and chat with visitors on your website or from a customization page.
tawk. to is truly 100% free and then just $1/hr if you need professionally trained, native speaking chat agents to help you answer your chats
You can manage your chats from the tawk to the mobile app on Google Play and Apple App Store.
Tawk to comes with amazing features such as; Real-Time Monitoring, Native Mobile Apps, Automated Triggers, Customizable Widgets, Built-in Ticketing, 100+ Integrations, 27 Languages, Desktop Notifications, Unlimited Agents, Track Sentiment, Unlimited History, Message Filtering, High Load Dashboard and Visitor Information
TRY IT NOW – Tawk. to
Intercom is a customer support platform that utilizes user intelligence and behavioural targeting to help businesses better understand, improve, and benefit from customer communication. You can utilize Intercom to send targeted, in-app messages and behaviour-driven emails.
Intercom is a flexible tool that can be used as a chatbot or for live chat with an agent. You can use it to automate your marketing and to retain users.
Intercom’s whole approach is created to be conversational, to help you build relationships. It’s easy to scale as your business grows, too.
With Intercom, you can personalize your chatbot’s interactions with customers. You can filter and target customers based on what they do (or don’t do) and you can group them into segments based on their attributes and behaviour.
Intercom with tons of Features such; A/B testing, Audience segmentation, Behaviour triggered messages, Conversation search, Customer user profiles, Email campaign creation, In-app message/email composer and Inbound email address.
Pricing – start($49)
TRY IT NOW– Intercom.com
Crisp is a chatbot company based in France, one thing I like about their service is the ease of setup and complex solution it provides for small and big businesses.
If all you seek is a very simple solution to your complex chatbot problems then I suggest you try out crisp, their services are great and very accommodating. You don’t need a credit card to get started with Crisp chat, also apart from it being free to use, I would recommend that you try out their Pro plan Crisp can be used from PC, Android, and IOS Apps variably.
Crisp also comes with amazing features such as; Canned Responses, Customizable Branding, Geo-Targeting, Offline Form, Proactive Chat, Screen Sharing, Third-Party Integration, Transfers/Routing and Website Visitor Tracking
Pricing – Free, Pro($25), Unlimited($95)
TRY IT NOW– Crisp. chat
LivePerson is an AI-powered messaging platform that makes it easy for businesses to answer questions and complete transactions on SMS, and social media platforms on your website.
It is now trusted by over 18,000 companies for chat support software.
Liveperson comes with amazing Features such; Super-fast interactions, Asynchronous loading, Geolocation, Tailored customer experience, Efficient site visitor targets, Live Chat, Personalized invitation, Multiple languages, Customers Dashboards and Videos and webinars.
TRY IT NOW – Liveperson.com
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
Freshchat comes with amazing features mos of which includes; Canned Responses, Customizable Branding, Geo-Targeting, Offline Form, Proactive Chat, Screen Sharing, Third-Party Integration, Transfers/Routing and Website Visitor Tracking.
TRY IT NOW – Freshchat.com
Drift is the world’s driving conversational marketing platform. It helps enterprises talk to their perfect customers when the client wants to join, instead of making them wait for later.
On top of real-time messaging, Drift runs seamlessly with email so you can inspire more communications even when your buyer isn’t on your website.
With Drift Sequences and Chrome Extension, you can make sure every email your sales team sends, leads back to real-time messaging on your website, where a buyer can continue the same conversation with your sales team.
Drift comes alongside great features, some of which includes; Live chat, Real-time notifications, Visitor profiles, Chat transfer, Typing indicators, Chat statuses, Chat filtering, Private notes, @mentions, Saved replies, Customizable branding, Email capture, Multi-language widget, In-app messaging and Chatbot.
TRY IT NOW – Drift.com
Botsify is a website for AI and ML conversational agent builders. Through the intelligent centre of NLP algorithms and a user interface that is simple to use, Botsify makes it easier for businesses and individuals to set up their next chatbot without having to write a single line of code.
The self-learning chatbot and human interference make it easy for any business to incorporate into their existing channels including Facebook and website.
Botsify comes with tons of Features and they include; Whatsapp Chatbot, SMS Chatbot, Facebook Messenger Chatbot, Website Chatbot, Multiple language support, Greeting Page Messaging , Data Store and Media Blocks.
TRY IT NOW – Botsify.com
9. Mobile Monkey.
Mobile Monkey is another amazing chatbot tool that I think you should try out now, It is a patent company owned by a renowned digital entrepreneur called Larry Kim
One amazing thing that I love and cherish about this tool is that serves more than one purpose, all you ever need to develop a fully automated chatbot to serve across the various platform are embedded into it.
With Mobile Monkey you can build a chatbot for your websites, Facebook messenger and SMS marketing.
Now you can imagine all these juicy functionalities all embedded in one single platform and there is even more.
1. Facebook Messenger Bot.
2. Website Bot.
3. SMS Tools.
4. Messaging automation.
You can get started with Mobile Monkey for free and expand whenever you feel like it.
Here is a detailed description below.
TRY IT NOW– MobileMonkey.com.
Landbot is another amazing chatbot software that I would recommend to any online business owner anytime.
Landbot allows you to integrate a working chatbot into your website without writing a single line of code, just like all other chatbot solutions as mentioned in the section above, Landbot gets everything running from the ground up, all you need do is sit down and enjoy the ride while Landbots handles the infrastructure from the ground up.
One final thing, to be noted about Landbot is the fact that it integrates alongside Whatsapp Business.
If your business is solely dependent on the Whatsapp Business, then you do not need to worry because your existing Landbot Chatbot can be integrated directly with your existing WhatsApp Business account.
Landbot comes at readily affordable pricing starting at just $30 a month, though there is a free plan for a business that desires to give it a trial.
The free plan allows you to have only 100 messages in a month, here is an overview of the pricing from the official Landbot website.
You can check out Landbot by clicking the link below.
TRY IT NOW- Landbot.com
ChatBot.com enables you to easily make chatbots using their drag and drop chatbot builder. You don’t need to do any coding or have any special professional skills.
It even comes with pre-built templates that you can use as a starting point to quickly get your AI ChatBot up and running. These templates include various scenarios like selling products, customer service, recruitment, bookings, and more.
ChatBot combines with your WordPress website and can be used along with top live chat software as well as other popular apps that you may be used to grow your business, including Facebook.
Chatbot comes with a whole lot of awesome features, such as: NO-code chatbot builder, Pre-built templates, Reports and Analytics, Connect With Users Across various channels and Chatbot Academy.
TRY IT NOW – Chatbot.com.
Quriobot is an easy chatbot that has a free plan, making it a fit option for tiny companies on a fixed budget.
Like other chatbot software, it has a simple drag and drop interface. You can either create conversations from the ground up or use one of the free templates. You can also create many bots at once.
You can modify Quriobot’s styling to fit your website’s colour design and you can even add custom CSS if you want to.
Quriobots starts at $0 for 500 chats in a month and can be upgraded for just $99
Quriobot comes built-in with a lot of amazing features: Custom branding options, Drag and Drop builder, Multi-channel integrations, In-built analytics , Autocomplete option and a whole lot more.
TRY IT NOW – Quriobot.com
13. Zendesk Chat.
Zendesk Chat is part of Zendesk, a successful customer support platform for businesses. It has specialities that let you manage support tickets, chat live with your customers, and more.
You can also optimize your messages by experiment with which ones have a high engagement rate. You can even merge it with other chatbot tools if you want more advanced chatbot features.
Zendesk Chat pricing starts from $14 per agent per month when billed annually. You can take a 14-day free trial with no credit card needed.
Zendesk chat comes with a lot of features, such that allows you to build awesome chatbots, and these includes; Drag and drop Builder, Report Analytics and Tools, Answer Bot, Ticketing Software, Message and Live chat
TRY IT NOW – zendesk.com
Chatfuel is a robust chatbot platform for Messenger, Facebook, and Instagram. You don’t need any coding expertise to be able to make effective use of it.
Lots of different companies use Chatfuel, including large brands like Adidas, BBC, Arsenal football club and many more.
I have used Chatfuel and I must tell you that it is an awesome chatbot system, the only limit is that it can be used for Facebook only.
You can use your bot to increase sales, qualify leads, or provide answers to frequently asked questions, via your Facebook business page.
This lets you save a lot of time for your customer service team.
Chatfuel come with tons of huge Feature such as; Chat Functionality, Rule-Based AI, Third-Party Integration, Analytics, Tags and Keywords
TRY IT NOW – Chatfuel.com
ManyChat is a Facebook messenger chatbot builder. With more than 1.3 Billion people using Facebook Messenger, it allows you to have a broader reach and more solid retargeting opportunities on the Facebook platform.
In simpler words, it helps you make sales reduce cart abandonment, capture leads, and more by using Facebook Messenger.
It comes with a simple drag and drop interface which makes it super easy to set up a chatbot for your Facebook page.
You can automatically welcome new users, lead them to products, schedule messages, reply to distinct keywords, and much more.
Manychat comes with cool Features, majority of which includes; Reporting & Analytics, Live Chat, Mobile Optimized, AI and Social Engagement.
TRY IT NOW – Manychat.com
As a digital marketing expert, I think it would be more than lovely to help you navigate your way in choosing the best chatbot software. I must tell you that there are quite several chatbot software around. But permit me to recommend a chatbot plugin called Tidio, as you can see I already mentioned Tidio above.
I have used Tidio on many websites and I must confess that they are the best service when it comes to online chatbot integration.
Tidio can be used alongside your Custom built Html website, WordPress, Magento, and Presta Shop.
It can also be integrated alongside third-party platforms such as Slack and Facebook. If you ever need to generate Leads then I suggest you try out Tidio.
Pricing is free for an initial start but can be upgraded if more features are needed.
Here are some very important frequently asked questions about Tidio.
1. Is there a free version?
Tidio Chat gives a Basic version, which is permanently free to use, this allows you to get started without even a credit card or a payment upfront.
However, each new user gets a free 7-day trial of the paid plan, so you’ll have a chance to test out all the premium features we offer.
Once your free trial ends, you’ll have the option to choose: either downgrade to the Basic plan or sign up for a subscription.
2. Premium Features in Tidio?
If you enjoy using Tidio on the free plan, you will surely enjoy it even more with the premium features.
Tidio’s upgrades can increase the abilities of your account by giving you entrance to new functionalities. Tidio currently has two plans called
The Communicator upgrade is a quality improvement to your account. Here’s what this plan can add on top of the basic features:
- Live Typing
- The Visitors list
- Viewed Pages
- New visitor notifications
- Adding more operators
The Chatbots Plan
The Chatbots package gives you more monthly triggers, which allows you to reach more customers with the automated messages sent by the bots.
In practice: when a bot is triggered, that means it has been used. This means your monthly trigger limit is a monthly limit for your bot usage.
In the free plan (as well as the Communicator plan), the number of triggers is limited to 100 per month.
One trigger equals one unique visitor who receives at least one automated message. You can send multiple automated messages (e.g. a welcome message for new visitors, discounts for returning visitors, auto-replies for missed chats, etc.) to one unique visitor, and it would still be counted as one trigger.
In conclusion, subscribing to the Chatbots package gives you a chance to reach more people. We currently have 7 options to choose from:
- 5,000 triggers
- 10,000 triggers
- 15,000 triggers
- 20,000 triggers
- 50,000 triggers
- 100,000 triggers
- unlimited triggers
If you’d like to send more automated messages and reach more unique visitors on your website per month – the Chatbots package will help you!
3. How to Install Tidio Chat on Your Website.
The installation method of our Tidio app is very easy. You can install Tidio Chat on your website by using two different methods:
- Install Tidio by a Plugin
Click the banner to join sign up for a Tidio account.
Effective customer support can boost your ROI and expand your sales. Chatbots can help businesses save as much as 30% of customer support costs. You will save yourself a lot of stress just by integrating chat Bots.