How To Add Grammarly To Zendesk

Introduction.

Zendesk is a widely used customer support platform that enables businesses to provide excellent service to their customers.

While Zendesk offers robust features to streamline support operations, it lacks an integrated grammar and spelling checker.

However, by integrating Grammarly, a sophisticated writing assistant, you can easily add grammar and spell-check capabilities to your Zendesk platform.

In this article, we will guide you through the process of adding Grammarly to Zendesk, enabling you to improve the quality of your written communication and enhance the overall customer experience.

With Grammarly integrated into Zendesk, you can ensure that your support tickets, responses, and articles are error-free, professional, and impactful.

Let’s dive into the steps to add Grammarly to Zendesk and take your customer support to the next level.

How Do I Add Grammarly to Zendesk?

Poor grammar and spelling errors can diminish the professionalism and clarity of customer support responses.

Fortunately, by integrating Grammarly, a leading writing assistant, you can easily add grammar and spell-check capabilities to your Zendesk platform.

In this article, we will guide you through the process of adding Grammarly to Zendesk, enabling you to enhance the quality of your written communication and take your customer support to new heights.

Step 1: Create a Grammarly Account.

Before integrating Grammarly with Zendesk, you need to have a Grammarly account. If you already have one, proceed to the next step. Otherwise, visit the Grammarly website (www.grammarly.com) and sign up for a new account.

Grammarly offers both free and premium plans, so choose the one that best suits your needs.

Step 2: Install Grammarly Browser Extension.

Grammarly provides browser extensions for popular web browsers such as Google Chrome, Mozilla Firefox, and Microsoft Edge.

These extensions enable Grammarly to work seamlessly across various websites, including Zendesk.

Open your preferred web browser and search for “Grammarly browser extension” or simply visit the Grammarly website. Locate the download page for the extension and follow the instructions to install it on your browser.

Step 3: Log in to Grammarly.

After installing the browser extension, you will see the Grammarly icon in your browser’s toolbar. Click on the icon to open the Grammarly login page. Enter your Grammarly account credentials and log in.

Step 4: Access Zendesk Settings.

Now, log in to your Zendesk account using your credentials. In the Zendesk dashboard, navigate to the “Admin” settings by clicking on the gear icon in the sidebar.

Step 5: Enable Grammarly for Zendesk.

In the Zendesk Admin settings, locate the “Apps” tab and click on it. Here, you can find the “Marketplace” option. Click on it to access the Zendesk Marketplace.

Search for “Grammarly” in the Zendesk Marketplace search bar. Once you find the Grammarly app, click on it to open the app page.

Step 6: Install and Configure the Grammarly App.

On the Grammarly app page, click on the “Install” button to add the Grammarly app to your Zendesk account.

Once installed, the Grammarly app will appear in the list of apps in your Zendesk settings. Click on the Grammarly app to configure its settings.

Step 7: Customize Grammarly Preferences.

In the Grammarly app settings, you can customize Grammarly’s behaviour according to your preferences. For example, you can choose to have Grammarly check text automatically or manually.

You can also specify the types of issues you want Grammarly to highlight, such as grammar, spelling, punctuation, and style.

Make sure to review and adjust the settings to align with your desired level of assistance and the specific requirements of your customer support team.

Step 8: Start Composing with Grammarly.

With Grammarly integrated into Zendesk, you can now start composing customer support responses, tickets, and articles with the assistance of Grammarly’s real-time writing suggestions.

As you type, Grammarly will automatically underline potential grammar, spelling, and punctuation mistakes. It will also provide suggestions for improving your writing style and clarity.

To apply a Grammarly suggestion, simply click on the underlined word or phrase, and a list of alternative options will appear.

Choose the option that best fits your intended meaning or make any necessary corrections manually.

Step 9: Review and Edit.

While Grammarly helps catch and correct many errors, it’s still essential to review and edit your written content before sending it to customers.

Take the time to read through your responses, tickets, and articles to ensure they are accurate, concise, and convey the intended message effectively.

Step 10: Utilize Grammarly’s Advanced Features (Premium Users).

If you have a Grammarly premium account, you can access additional advanced features to further enhance your written communication in Zendesk.

Grammarly Premium offers style improvements, vocabulary enhancement suggestions, genre-specific writing checks, and a plagiarism checker.

These features can help you elevate the quality and professionalism of your customer support interactions.

Step 11: Benefit from Grammarly’s Insights.

Grammarly provides insights and analytics that can help you identify patterns and areas for improvement in your writing.

Utilize these insights to enhance your communication skills and consistently deliver exceptional customer support experiences.

By integrating Grammarly into Zendesk, you can ensure that your customer support communication is error-free, clear, and professional.

It enhances the overall quality of your written content and helps you convey your messages with precision and impact.

Conclusion.

Remember to keep your Grammarly browser extension up to date to benefit from the latest features and improvements.

Additionally, encourage your customer support team members to integrate Grammarly into their Zendesk workflow to maintain consistency and uphold high standards across all written communication.

With Grammarly as your writing assistant, you can provide exceptional customer support experiences and build strong relationships with your customers.

Invest in the power of accurate and polished written communication, and watch your customer satisfaction and loyalty soar.