How To Add HubSpot Live Chat To Website

How To Add HubSpot Live Chat To Website



HubSpot, a leading customer relationship management (CRM) platform, offers a powerful live chat feature that enables businesses to engage with their website visitors in real time, address inquiries promptly, and generate more leads.

In this article, we will guide you through the process of adding HubSpot live chat to your website, empowering you to provide seamless communication and enhance customer satisfaction.

Whether you’re a business owner, a marketer, or a website developer, let’s explore how to integrate HubSpot live chat into your website and revolutionize your customer support capabilities.

How Do I Add HubSpot Live Chat To My Website?

By adding HubSpot live chat to your website, you can enhance the customer experience and foster stronger relationships with your audience.

In this article, we will walk you through the steps to integrate HubSpot live chat into your website, empowering you to provide seamless communication and deliver outstanding customer support.

Step 1: Set Up a HubSpot Account.

Before you can add HubSpot live chat to your website, you need to have a HubSpot account.

If you don’t have one already, head over to the HubSpot website and sign up for a free account or choose a plan that suits your business needs. Once you have your HubSpot account ready, you can proceed to set up the live chat feature.

Step 2: Install the HubSpot Tracking Code.

To enable live chat functionality on your website, you need to install the HubSpot tracking code. In your HubSpot account, navigate to the “Settings” tab and select “Tracking Code” from the dropdown menu. Follow the instructions provided to generate the tracking code snippet.

Copy the code and paste it into the header section of your website’s HTML code, just before the closing </head> tag. This will enable HubSpot’s tracking capabilities and allow you to utilize the live chat feature.

Step 3: Customize Your Live Chat Widget.

In your HubSpot account, go to the “Conversations” tab and select “Chatflows.” Click on “Create chat flow” to start customizing your live chat widget.

You can choose from various pre-designed templates or create a custom chat flow from scratch. Customize the appearance, behaviour, and targeting settings of your chat widget to align with your brand and website design.

You can also configure the welcome message, chatbot behaviour, and offline message settings based on your specific requirements.

Step 4: Configure Availability and Routing.

Determine the availability of your live chat by setting your business hours and defining the team members who will be responsible for managing chat conversations.

Assign routing rules to ensure that chat inquiries are directed to the appropriate team members or departments.

You can configure round-robin routing, assign chats based on workload, or use specific criteria to route chats to the most qualified agents. This ensures efficient handling of chat conversations and improves response times.

Step 5: Embed the Live Chat Widget on Your Website.

Once you have customized your live chat widget and configured the settings, it’s time to embed it on your website.

In your HubSpot account, go to the “Conversations” tab, select “Chatflows,” and click on the chat flow you created. Click on the “Install” button and follow the instructions to generate the embed code.

Copy the code and paste it into the desired location on your website’s HTML code. This will display the live chat widget on your website, allowing visitors to initiate conversations.

Step 6: Test and Monitor.

After adding HubSpot live chat to your website, it’s essential to thoroughly test its functionality.

Open your website in a browser and initiate a test chat to ensure that messages are received and routed correctly. Monitor your chat conversations and response times to ensure a seamless customer experience.

Use the analytics and reporting features in HubSpot to gain insights into chat volume, response times, and customer satisfaction. This data can help you optimize your live chat strategy and make informed decisions.


Dear reader, I am excited to introduce you to a list of products and services that I believe can make a positive impact on your digital journey. As a blogger, I am committed to easing your journey to digital salvation.

My latest offering is a cutting-edge product and service that is designed to address a common problem faced by many people today when trying to navigate their digital journey.

I understand that there are many options available in the marketplace today, which is why I am recommending a few that solve your problems.

So if you are ready to take your Digital life to the next level. Check out the link to the products below, and choose which ones suit your needs.

1. Hubspot.

How To Add HubSpot Live Chat To Website

Are you ready to take your business to the next level? Look no further than HubSpot, the all-in-one inbound marketing, sales, and customer service platform that’s transforming the way companies grow.

HubSpot offers a comprehensive suite of tools designed to help you attract, engage, and delight customers. 

From attracting visitors to closing deals, and even retaining delighted customers, HubSpot has you covered at every stage of the customer journey.

Over 100,000 businesses of all sizes and industries trust HubSpot to help them grow. Whether you’re a small startup or a global enterprise, HubSpot can scale to meet your needs.

Don’t miss out on the opportunity to transform your business and marketing efforts. Join the HubSpot family and experience the power of inbound marketing, sales automation, and customer relationship management like never before.

Ready to supercharge your business growth? Click the link below to get started with HubSpot today.


2. Grammarly.

How To Make Money Online With Stakecut

Many users have reported that Grammarly has helped them improve their writing skills and catch errors that they may have otherwise missed.

The tool is praised for its accuracy and ability to provide detailed feedback and suggestions that help users understand and correct their mistakes.

In addition to its core functionality, Grammarly also offers a browser extension that can be used to check spelling and grammar on a variety of websites, as well as a desktop application that allows users to check their writing offline.

While some users have reported occasional glitches or inaccuracies in the software, the vast majority of reviews of Grammarly are positive, with users citing its ease of use, accuracy, and helpfulness in improving their writing skills.

Overall, Grammarly is a highly recommended tool for anyone looking to improve their writing, whether for personal or professional purposes.


3. Namecheap.

How To Make Money Online With Stakecut

The company is known for its affordable prices, user-friendly interface, and reliable customer support. One of the key benefits of Namecheap is its pricing, which is often significantly lower than that of its competitors. 

The company also offers a range of hosting options, including shared hosting, VPS hosting, and dedicated servers, making it a good choice for businesses of all sizes.

In addition to its hosting services, Namecheap also offers domain registration, website builder tools, and SSL certificates, making it a one-stop shop for website owners looking to establish an online presence.

Many users have reported positive experiences with Namecheap’s customer support team, citing their responsiveness and helpfulness in resolving issues and answering questions.

The company also offers a knowledge base and community forums where users can find answers to common questions and connect with other website owners.

While some users have reported occasional technical issues or slow load times, the majority of reviews of Namecheap are positive, with users praising the company’s affordability, user-friendly interface, and reliable service.

Overall, Namecheap is a solid choice for anyone looking for affordable and reliable web hosting and domain registration services and is highly recommended by many of its users.



Adding HubSpot live chat to your website offers a powerful way to engage with your website visitors, provide instant support, and drive conversions.

By following the steps outlined in this article, you can seamlessly integrate HubSpot live chat into your website and enhance the customer experience.

Leverage the real-time communication capabilities of HubSpot live chat to build stronger relationships with your audience, address their queries promptly, and ultimately boost customer satisfaction and business success.

What do you think?

Written by Udemezue John

Hello, I'm Udemezue John, a web developer and digital marketer with a passion for financial literacy.

I have always been drawn to the intersection of technology and business, and I believe that the internet offers endless opportunities for entrepreneurs and individuals alike to improve their financial well-being.

You can connect with me on Twitter


Leave a Reply

Your email address will not be published. Required fields are marked *

GIPHY App Key not set. Please check settings



    How To Put HubSpot Certification On Resume


    How To Use HubSpot For Customer Success